ZAD app support
The ZAD app is for members of ZAD, our 52-week Healthy Longevity Medicine program at the Institute for Healthier Living Abu Dhabi. If you're a member and something isn't working, contact us and we'll respond within one working day.
Fill out this form: https://www.ihlad.ae/contact
Or reach out on the details below:
Email: appsupport@ihlad.ae
Phone: (+971) 2 508 2400 || 9:00 - 17:00, Gulf Standard Time
Talk to your coordinator first for anything about your care. Appointments, referrals, results and questions about your membership — including any change to it, are fastest through your coordinator in the app or on their direct line.
FAQs
Signing in
Your account is activated by your coordinator when you join. You'll receive a download link from your coordinator and will be prompted to sign in using your UAE Pass. If you don't have them, or your details aren't working, email appsupport@ihlad.ae.
Your plan or results aren't showing
Results appear once your clinical team has reviewed and interpreted them, which is deliberate. Nothing is released before a clinician has read it. If something you expected is missing, message your care team in the app.
Connecting a wearable
Your nurse sets this up during your home visit. If a device has disconnected, email appsupport@ihlad.ae or reach out to your coordinator.
Your data
Read our privacy policy at https://www.ihlad.ae/terms-and-conditions. To request a copy of your data, ask for a correction, or ask us to delete it, email appsupport@ihlad.ae and we'll respond within 5 working days.
Membership enquiries
Membership details are shared following an initial enquiry.
In an emergency, do not use the app or this page. Contact your local emergency service immediately.
